Our Guarantee
You will love your experience & purchases at CoolThings Australia or we will pay for their return and you will receive your choice of full credit, refund or replacement.
We guarantee that your shopping experience will be seamless and stress free. At CoolThings Australia we believe 100% in helping YOU be the coolest gift giver. We believe your time is valuable and we guarantee you will never have to waste it by you having to following up and worrying about whether things are happening or not.
When you send your order in before 12:00 Noon Monday to Friday and all your products are in stock you’ll get your order dispatched on the same day or we’ll refund you TWICE the amount you paid for delivery. This of course excludes public holidays.
RETURNS PROCESS:
You’ll find there are absolutely no nasty forms to fill in whatsoever because forms are NOT cool at all. You simply email returns@coolthings.com.au within 90 days, include your order number and what product you wish to return and we’ll send you your returns information.
Once we receive your products back, you will receive a full store credit replacement or refund via your original payment method less shipping fees for the product you purchased within 7 days. Please note: replacement items will be sent via standard shipping.
All change of mind returns for items paid for by Afterpay or Zippay that you require a refund for can only be refunded via a store credit.
All returns due to change of mind are at the cost of the customer and are not able to be returned using our free reply paid service, refund will be for the product price only (excludes the original postage paid)
All returns must be returned via our reply paid service and must contain all original packaging; instruction sheets and be in original just out-of-the-box condition. Fragile products must be packaged in the same way that they were packaged to you; products returned and damaged by insufficient packaging will not be accepted for refund. (Imagine the freight company treating your package like a football)
So what’s Not Covered by the 90 Day Guarantee?
“90 day guarantee” excludes items that specifically mention that they are not covered; this may include large items that have been shipped direct from the manufacturer’s warehouse. You are still covered by the standard 12 month manufacturer’s warranty or in the unlikely event that the product is faulty on arrival.
“90 day guarantee” excludes products shipped out of Australia.
What about Faulty Products?
Products that are faulty on arrival can be exchanged or refunded with coolthings.com.au, within 90 days. All products, unless otherwise noted, are sold with the full warranty of the manufacturer. The warranty period and service varies from manufacturer to manufacturer. Faulty on arrival products that are returned for a refund are refunded the full purchase price including delivery costs.
Returns take approximately 7 days to process from the date of receipt of returned products (exceptions to this may occur from time to time). Unless otherwise specified, the benefits conferred by warranties set out herein are additional to all other conditions, warranties, guarantees, rights and remedies expressed or implied by the Trade Practices Act.
Order Cancellation
If you wish to cancel a confirmed order to CoolThings.com.au, please contact one of our friendly customer service staff immediately. At CoolThings Australia we process orders quickly, so please contact our customer service team as soon as possible if you want to make changes.
Return of Bulk Discounted Products:
Product sold at a bulk discount can only be returned if there is a manufacturer fault or they do not work as advertised. Change of mind returns will only be considered if products have been untouched. Returned product will be at the cost of the customer.
Custom Products:
Custom made to order product cannot be returned unless they are faulty.
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