About Cool Things
The year was 2004, during a holiday trip to the Australian city of Sydney. Tasmanian entrepreneurs Peter & Anne-Maree Harback discovered a small retail stall in a busy shopping centre that were promoting a tiny micro remote controlled car.
Recognising innovation in the product, a sample quantity order was taken back to their home state of Tasmania to test. The micro racer remote controlled cars were well received and CoolThings.com.au was born.
After trialling several different brands of the micro remote controlled cars that were on the market at the time, testing both for quality and customer satisfaction, a well known quality brand was chosen and an order of 1008 of the units were manufactured and shipped from our partners in China.
Since that time directors Peter & Anne-Maree have grown CoolThings.com.au into a business encompassing a retail outlet located in Launceston, Tasmania and an online shopping website that promotes a wide range of cool gadgets, gifts, toys and games.
The main goals for the online shopping site in their own words are:
"We're not just another gadget shopping website; we're striving to put an outstanding personal touch into online shopping.
Our understanding and experience of online shopping is that sometimes it can be a little impersonal, that's why we personalise all communications that we send to our customers. With CoolThings.com.au you'll know the name of the person who is personally organising your order for you.
We send multi-confirmation emails when orders are placed to let you know what stage your order is at and if there are any problems regarding your order we work fast to sort them out.
Peace of Mind is very important to us when online shopping. Our unique Peace of Mind guarantee is that if you're not totally satisfied with your purchase then you can return it for a full refund.
We're always moving forward, and are constantly changing our website when we receive suggestions and comments from our customers."
Outstanding personal service is the main focus with the retail outlet in Launceston. Understandably some people prefer to browse for themselves but for the people that enjoy interaction and assistance when selecting gifts our team are ready and able to help and provide suggestions.
Where we are located
Our Tasmanian base of operations in the city of Launceston serves as headquarters for all online order processing, retail and website management. If you are travelling in Tasmania, Australia anytime please feel free to drop in and say hello. You can find us at 31 THISTLE ST, SOUTH LAUNCESTON, TASMANIA.
Natasha & John - Our Cool Dispatch and Order Team
Our awesome Dispatch and order team lovingly pack your purchase in protective bubble wrap and gently prepare all items for delivery. The team also double checks your order and confirms whether it is being sent directly to you or whether you are sending the purchase to someone as a gift. If it is a gift being sent directly to the gift recipient they ensure that no receipt or transaction details are included with the items.
Heather - Accounts
Heather is in charge of all things accounting at CoolThings and is a valued member of the team. Heather handles all CoolThings account inquiries, payments and refunds.
Peter Harback - Founder
Peter focuses on finding new and innovative ways to serve Coolthings customers. As CoolThings main product buyer Peter's main goal is to Listen, Listen and Listen when it comes to customer feedback and product suggestions.
Anne-Maree Harback - Founder
Anne-Maree plays a strategic role in the growth of Coolthings.com.au and brings stability to the table when looking at new business opportunities for the overall growth of the business. Basically she prevents the very, very crazy ideas of Peter's and only lets the slightly crazy ones through.