Feedback

Here's what people have had to say about us, we'd also love to hear from you too. Simply click this blue LEAVE A REVIEW link to send in your feedback.

Huge thank you

Sent in by Maree Smith - VIC on 11 August 2017

Hi, I just wanted to say a huge thank you. My order arrived today which means I can give it to my grandson on his 4th birthday on Sunday. Not sure who will be more excited with his new Mini batman Logo Light. thanks so much!

Great service, quick postage.

Sent in by Terry Stewart - SA on 10 August 2017

Great service, quick postage. Excellent packaging. Will definitely use again.

What a great team!

Sent in by Allie - ACT on 8 August 2017

What a great team! Fast order processing and dispatch; and great communications. Unfortunately, AustPost lost the package in transit - Cool Things Team lodged an investigation straight away and even replaced the lost order. Highly recommended and reliable online business. Thank you!

The best part was the service

Sent in by Jacqueline Cassar on 8 July 2017

Ordered an item at 3pm on Thursday and it arrived at my door in Melbourne at 8am on Friday morning. The product is amazing, the gift wrapping was a lovely touch, but the best part was the service - it was brilliant!!!! Oh & the kool mints were a super cute touch!

Quick delivery and the amazing customer service

Sent in by Stephanie Roesner - AUS on 7 July 2017

I just wanted to say a big thank you for the quick delivery and the amazing customer service!

You guys rock!!

Stephanie Roesner

Faster than a speeding

Sent in by Jo on 21 June 2017

Faster than a speeding bullet! Cool Things is a super site, and my latest order, an emergency, was dispatched by express post. Arrived the next day!

Coolthings are cool. I cannot

Sent in by Jayne on 20 June 2017

Coolthings are cool. I cannot fault the level of customer service. I received my goodies promptly and was notified along the way so I always knew what was going on. Very happy thank you :-)

Hi Peter, I have just been to

Sent in by Jan on 19 June 2017

Hi Peter, I have just been to the Post Office and collected my parcel. The service, response time and feedback from you and your team has been awesome. Thankyou and I will be back. regards Jan

Great service and fast

Sent in by Lisa Forsyth on 18 May 2017

Great service and fast delivery, will definitely purchase again.

Thank you The Coolthings Team

Sent in by Jenny on 14 May 2017

Thank you The Coolthings Team for really really efficient service and the upgrade to express delivery. My mum would not have received her gift in time for Mothers Day otherwise. She really like her knew light as she lives in a nursing home.

I was so suprised that my

Sent in by shevers on 9 April 2017

I was so suprised that my parcel was delivered so quickly. So impressed with Cool Things and love my purchases. Will definitely be using again.

Simple easy site to use - has

Sent in by psmith139 on 29 March 2017

Simple easy site to use - has stuff no one else does:)

Absolutely

Sent in by Bree on 27 March 2017

Absolutely Fantastic!!! Coolthings took great care with packaging the breakable item i ordered, which arrived in good time. The product selection is great and the prices are reasonable and competitive. I will definitely be buying from this place again. If you are after a gift that a little different from the standard, this site is definitely the place to look.

Feedback awesome

Sent in by S.cannong on 18 March 2017

Hi. Ihave been searching for the two items i perched for sometime. The web had loads of options.but i was delighted to discover that my local store had BOTH items. The light up balls i couldnt find elsewhere!! And as an added bonus. I revieved free delivery. Which.... came extremely promt the NEXT DAY!!my son will be delighted on his bday.thankyou.

I have bought quite a few

Sent in by jbr24691 on 3 March 2017

I have bought quite a few items from CoolThings over the last 4 years. Service has always been excellent and the items appreciated. Recently purchased the tyrannosauruslight projector which my 4 1/2 year old grandson adored. So much so that I have just bought the Stegosaurus. Thank you to the team.

excellent service & always a

Sent in by denise furman on 3 February 2017

excellent service & always a pleasure to buy from your company

Totally impressed !!! from

Sent in by anne atto on 2 February 2017

Totally impressed !!!from supply to delivery this morning to safe packaging of delicate goods. in the past i have had so much trouble ordering goods online. from false advertising to chasing up unreliable couriers, and to trying to return wrong goods. thank you very much for everything incl. mint treats (lovely little surprise). i will be visiting your web page again soon. regards, anne atto

I inquired about a particular

Sent in by brett salter on 23 December 2016

I inquired about a particular item, left a 'please contact if you find one' on CoolThings Australia site, sure enough a detailed e mail arrived a few days later, with photographs! (even though the shop was moving warehouses? during this time, so they must have been both busy and a little chaotic) nevertheless, they found the item I was after, I replied late at night and received a reply at 10.30 that night! (Burning the midnight oil?) In short the whole deal was sorted that night, and AMAZINGLY my package arrived among a flurry of emails and phone messages that it had. WOW! So I had Christmas presents that I thought would be far into next year before I would see them, and amazingly helpful service from Natasha. Top marks for a shop dealing with moves, Christmas, and finding rare stock! Thanks so much good people , you will be making a few people happy with their pressies!

I was thrilled that

Sent in by Anonymous on 22 December 2016

I was thrilled that 'Coolthings' kept to their word.Sending emails on the progress of my order, working with Auspost, and the carrier. Even knew that my package was not picked up on the day and sent instructions for that.Their was only one drawback not hearing the doorbell or knock at the door when the carrier arrived.

Thanks for the speedy

Sent in by Jane on 21 December 2016

Thanks for the speedy delivery - one of your customer service reps upgraded my shipping as I was nervous that a pre-order item wouldn't arrive in time for Christmas but I just had a notification that it's waiting for me at the post office :)