Frequently Asked Questions

You can call us on (03) 6334 4022 (Office Hours Mon-Fri 9:00am - 5:00pm) or email us on info@coolthings.com.au

We sure do, you purchase them just like any other product. They can be used online or in store.

Go here to purchase: Gift Vouchers.

CoolThings Australia has been a family owned business since 2004. We are all about providing an outstanding personal touch into online shopping. 

• We send multi-confirmation emails when orders are placed to let you know what stage your order is at and if there are any problems regarding your order we work fast to sort them out.
• We are rated 4.9 stars by our customers and you can view our previous customers reviews via the bottom right hand corner of the page. 
• You can also call us on (03) 6334 4022 (Office Hours Mon-Fri 9:00am - 5:00pm) to speak to our friendly staff in person or email us on info@coolthings.com.au.

Read more About us here.

Our main payment options are credit card (Visa, MasterCard, Amex), PayPal, AfterPay and zipPay.

We also accept electronic bank transfer, cheque and money orders. However, funds from these types of payment must be cleared before your order is sent out to you.

Our Bank Transfer Payment Details: Note: Bank transfers can take between 24-48 hours to clear.
Account Name: CoolThings
Account number: 100212026
BSB: 632001
Banking institution: BANK OF US
Branch office: LAUNCESTON

If you are visiting our shop in Launceston, Tasmania and would like to buy in store, we also accept cash.

Yes, we send our electronic ‘Awesome Mail’ out regularly full of specials and new products.

It's free and easy to join. Click here to get access to Awesomemail.

It’s simple. At the bottom of every 'Awesome Mail' email we send, we include an opt out link. Just click the link and follow the prompts.

Alternatively, you can reply to one of your 'Awesome Mail' emails with the words 'unsubscribe'. We will then remove you from our 'Awesome Mail' database and email you to let you know.

You can still use your account as normal, but you will no longer receive 'Awesome mail'.

If you have received a coupon code via email from one of our promotions, all you need to do is go ahead and place your order.

1. Your coupon code might have a requirement, like minimum spend or certain products so you're best to start with adding those products to your cart first.
2. Visit your shopping cart by clicking the cart icon in the top right hand corner of the page. Then select 'USE COUPON CODE'.
3. Add your coupon code and click 'Apply Code'. A green message box will apear at the top of the page when your coupon code has been added succesfully. You will also be able to see the discount in the 'Discounts Applied' section.

Yes we do. We recommend zipPay as the best way to buy now and pay later: zipPay Online Layby.

Yes, if you live in or around Launceston, Tasmania. You can phone or come into our store and take advantage of zipPay instore as well.

The short answer is no. But we do ship express post so you will have your gifts to you pronto!

We are happy to try. If you want something that is similar to anything we sell, Contact Us or send us an email with as much information as possible about the product. Sending an image of the product is even better.

Let us know the date you require it by and we will try and hunt it down for you.

This means that we have stocked the item in the past, but it is now discontinued or unavailable. The best way to find out if we can still get this product is to contact us via email or phone.

You can find our contact details here at Contact Us.

Yes we do: https://www.facebook.com/coolthings.australia

We are a retailer only, however if you are looking to place a bulk order, we are happy to discuss a bulk discount with you. Simply Contact Us with your request.

Unfortunately, due the ever-changing nature of our stock, we are unable to provide a paper catalogue.

We certainly do! We are happy to assist you in choosing an appropriate product and quoting for bulk prices. We can usually let you know about stock availability within 24 hours so why not contact us for your next corporate event! Read more on our Corporate Orders page.

Sure. Check out our Affiliate Program.

Whilst we do our utmost to keep all the information on our website as up to date as possible, occasionally there are slight changes in product design, colour and availability.

For example, some colours may not always be available due to excessive demand, or, a product might have had its box redesigned since our last shipment. Sometimes, you may notice that the stock availability date on our website has also changed for a particular item, this is because we have pre-sold all the current and incoming stock before it arrives.

It is important to note that if there are any major changes that affect something you have ordered, we will contact you to discuss any changes. As always, if you are concerned about any changes, feel free to contact us.

Try our Clearance Category here.

Get all the information regarding our Privacy Policy.

1. Go here to create an account: Create New Account
2. Enter your email address and fill in the two Password field
3. Click the ‘Register and Continue’ button and you have created your account.

If you have set up an account with us, you can purchase items, view your orders and manage gift certificates.

To log in to your account, visit: My Account.

If you have not set up an account yet, please follow these instructions:

1. Go here to create an account: Create New Account
2. Enter your email address and fill in the two Password field
3. Click the ‘Register and Continue’ button and you have created your account.

After you place an order, we jump into action. Your order is picked and lovingly packed and sent out to you via Australia Post.

You will also receive a notification email letting you know that your payment has been received, and an email when it has been dispatched with a tracking number.

If for some reason, something you have ordered is out of stock, you will also be notified via email.

• If you have ordered an item that is not in stock, you will receive a backorder email letting you know the expected date of arrival to our store for that item. This date will also be advertised on the product page next to the 'pre-order' button and at the top of your invoice.

• Generally, we will wait until all your items have arrived before sending out your order. If you would like part of your order sent ahead of time, please contact us via phone or email with your order number so we can arrange for your order to be split and to cover any additional delivery costs.

• While our expected availability dates are usually correct, there can sometimes be unforeseen delays. If delays occur, we will contact you and let you know.

• Please note that we cannot split orders to overseas destinations due to postage costs. This also applies to some larger items or bulk orders that will be sent direct from our supply warehouse.

Get your goodies delivered direct to your door Australia wide for only $9.95.

All orders are dispatched within 24 hours of being submitted Monday through Friday if they are in stock.

Free Standard Shipping - Australia Wide (delivery 4 to 10 business days)
To receive free standard shipping on orders over $99 via Standard Delivery, you must be logged into your CoolThings Australia acount upon finalising your order. This is also subject to if you have chosen an extra large product like a cardboard cutout that mentions otherwise.

Silver - Standard - Australia Wide (delivery 4 to 10 business days)
$9.95 - all packages (some surcharges apply for large items like cardboard cutouts - see product for more info)

Gold - Express - Australia Wide (delivery 1 to 2 business days - excluding rural areas - some exclusions apply to QLD, WA & NT)
$14.95 - All Packages.

Some exclusions apply to QLD, WA & NT for flatrate express - in these cases you will be given an exact quote for the express that you can choose, based on the weight of your parcel. Please also note: that if you are outside Perth in WA express can still take sometimes longer than 10 days in transit - this is beyond our control. There is no guarantee of overnight delivery with this service.

Yes, in most cases we can ship internationally. Please contact us if you would like to ship to any other country than those listed below to confirm postage costs.

All orders are dispatched within 24 hours of being submitted Monday through Friday, if they are in stock. Please see here for International Shipping Details.

Please note: that we are currently unable to ship to the US, Canada and the UK. 

Yes. You will receive a dispatch email when your parcel has been sent with a tracking number and a link to track the progess of your parcel through Australia Post

If you have not recieved this email, please check your junk or spam folder incase our emails have been sent there. 

Yes. PO boxes usually have priority with Australia post so this may be an incentive to use one.

 

See below 'My order has not arrived within the expected time frame'.

If your parcel has been sent via Australia Post to a residential or business address and no one is available to sign for the parcel, a calling card will be left by the postman to collect your parcel from your closest AusPost outlet. Please note: Australia Post will only hold your parcel for 10 working days before returning to sender. If your parcel is returned within that time to us, you will be required to pay a second lot of postage to have the item(s) redelivered.

Please note: You can specify for your parcel to be left at your address in your 'order comments'. Please leave specific instructions for delivery. This option is at your own risk, by giving permission to leave a parcel unattended, Australia Post and CoolThings Australia are released from responsibility if the parcel goes missing.

If your delivery address was set to your PO box, it will be at your PO box.

Please Note: If you think that your parcel may be lost or it has not arrived on time, it is usually best to contact us first before lodging an enquiry with Australia Post. We can solve most enquiries quickly and easily.

Only if you live in Tasmania or really like swimming. We have one store based in Launceston, Tasmania.

If you are ordering within Tasmania, you will receive the option to ‘Pick up in store’ at checkout.

To receive free standard shipping when you spend over $99, you must be logged into your CoolThings Australia account.  Login here to get your Cool Gift Giver Community Benefits.

Please note: Items listed as Bulky are excluded from free shipping. 

A helpful reminder is that you will see the free shipping option come up at the checkout for you to select before payment is made. 

 

Occasionally a credit card transaction may fail for a number of reasons (e.g. insufficient funds or an incorrect number). If this occurs, a message will appear at the top of the page letting you know that your transaction declined and that no money has left your bank account.

• The first thing to do is to check the number and try again. If your card fails, check your funds.

• If you have funds and are still experiencing an issue, please contact us. We can process payment with you over the phone if you feel comfortable, or send you a secure link for payment as an alternative.

• You can also use bank transfer or paypal to submit payment.

This issue usually occurs for one of two reasons.

• The most common reason is that your email address was mistyped when setting up your account. If this is the case, your email will bounce. Please Contact Us to rectify.
• The second reason is that our emails may be sent directly to your spam or junk folder. You may need to mark our emails as safe before your email provider will accept our emails.

Again, feel free to Contact Us via email or phone if you are unsure in any way.

If you see a 'pre-order' button on one of our products, the item is out of stock temporarily. An expected date of arrival will be listed on our website.

By pre-ordering an item, you will be placed in a queue to receive the item when it comes back in stock. It is the simplest way of reserving the item so that you don't miss out on our first shipment.

Yes, if you would like to send your items to a different address than your own, simply specify a different shipping and billing address during check out.

You can even include a gift message to be included if the item is a gift. If the shipping and billing details are different, we will not include an invoice with your parcel.

If you would like to send to multiple addresses, please place separate orders as each will incur its own shipping charge.

Yes, you can if you are quick. If an order has already been dispatched (most are sent the same day they are ordered if before 2pm), you will not be able to change your order.

If you call or email us before your parcel is dispatched then we are happy to help you add, change or subtract items. Just have your credit card ready if you are adding additional items.

There are no hidden fees for changing your order in this way.

Please visit: Forgot Password.

To change any of your personal details on your account, simply log in here: My Account.

Click on the 'edit' tab to change your personal details and be sure to hit 'save' for a permanent update.

No. 'Awesome Mail' is our 'opt in' advertising mail. You have to choose to sign up separately for this. The power is in your hands.

The only email you will receive from us if you set up an account is to do with your orders with us. You will not receive any advertising mail.

• You will love the gifts you buy from us today, or we will pay to have them returned to us from anywhere in Australia with no fuss.

• If you are not 100% satisfied with an item you have purchased, you can return it within 90 days for an exchange or full refund.

• We take great care in supplying quality goods and packing them lovingly for shipping. However, if an item does not work correctly or is damaged in transit, it can be returned for exchange or refund within 31 days. You will not have to pay return freight for this, we have a reply paid address we can send you.

• For full information about Returns and Exchanges, check out our terms and conditions.