CoolThings Australia Reviews

Rated 5/5 based on 782 reviews.

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Reviews (782)

The Affirmation Button

Sent In By: on 2 April 2019
I ordered The Affirmation Button 3 Pack, they arrived today. Very happy with the fun products & fast customer service! Definitely recommend!

Unicorn slippers

Sent In By: on 17 March 2019
Beautiful unicorn slippers that absolutely delighted the four year old recipient. Good value for money Service was fast product perfect

Pop-up rockets

Sent In By: on 15 March 2019
I ordered 2 pop-up rockets as birthday presents. They arrived today, much earlier than I expected. Very pleased.

Great Site!!

Sent In By: on 28 February 2019
Always fast service and interesting emails !! Love your work

Great customer service

Sent In By: on 27 February 2019
Just wanted to say ordering a gift for my grandson was so easy with this website and the site is set up well and products are easy to research. My parcel arrived in good time for the birthday and even had a little smiley man in it - my grandson will love that. Congrats and I will definitely be ordering more things in the future.

Cool stuff!

Sent In By: on 23 February 2019
Love your website! Found some really fun things and people loved them! Super quick postage too. Thanks!!!

Awesome and Unique

Sent In By: on 20 February 2019
I ordered tektites from coolthings australia and there are about 3 small stones I ordered and was so pleased to received an email from them with a photo of my packed order telling me to expect an item looking like that. It is placed inside a small plastic container and was placed again in a small box covered with the foam. I just love how they value the things that they are sending out to their customers and this is also the first time where I experienced to receive a photo of what my actual parcel would look like. Anyways, thank you so much and keep up the good work.

Prompt Customer Service

Sent In By: on 18 February 2019
I recently purchased goods from CoolThings Australia and I was pleasantly surprised how easy it was to order online and how promptly I received my parcel. My goods were well packed and protected with wrapping to keep it safe. It arrived in excellent condition. I was very pleased and I will certainly be using CoolThings Australia in the near future.

Pretty Cool Indeed!

Sent In By: on 12 February 2019
I was searching for a cool gift along the lines of a Unicorn theme. I found the perfect item for my niece. I didn't know this website existed and I'm excited about making future purchases. It's now my "go to" for a unique gift!

Great customer Service

Sent In By: on 11 February 2019
I have used this site a number of times and have been thrilled with the products I bought. With my latest purchase I noticed too late that my order did not show my new address ( my error). I immediately sent off an email explaining the issue. Received a very friendly and professional response next day (Monday) and was advised that my order details had been updated and it was being processed as we 'spoke'. Wow. What great customer service. Some other on-line retailers could learn a lot. Thanks Coolthings team. Very happy customer and I will be back again.

Perfect fit!

Sent In By: on 5 February 2019
I was thinking about a senior friend about to have major surgery on his hip and knowing he is not the world's best patient I wanted to find something fun to remind him that on such occasions that wives can know best in regard to following surgical after care instructions. The YES DEAR button was perfect, fun with the potential for a serious reminder but nothing heavy for either party.


Sent In By: on 1 February 2019
10 out of 10 for service. Had follow up call to make sure my order was exactly what I wanted. Very prompt and reliable with fantastic products. Made Christmas special for so many friends and family. Top notch job guys. Thumbs up

13th doctor pop

Sent In By: on 26 January 2019
Very happy with out newest addition to our collection. both my partner and I are doctor who fans and had been on the search for the newest doctor for awhile so again thank you and for the quick turn around

Old customer from way back returning

Sent In By: on 26 January 2019
I cannot recommend CoolThings highly enough :) It's been quite a number of years since last ordering from CoolThings but I didn't hesitate to place 2 orders in the last 8wks when I needed to online shop rather than face people & stores as I knew from previous experience in earlier years [beginning about Xmas 2006 using a different email...but nothing else has changed lol] that their services were A+.....communication was usually with Peter in the very early days. Also those were usually Xmas periods. I've been subscribed to their emails for the whole time even when I changed my email. Well very little has changed their end either except for growing bigger which is great. Everything is still A+!!! 1st order was for Xmas gifts complete with dispatchment email that included a photo of my package itself with address etc so I knew what to look out for - it all arrived safely etc. The 2nd order [ordered 4 extra of one Xmas gift item our 12yr old son loved!] arriving yesterday morning Thurs 24th. Which surprised me as I hadn't checked my emails for the dispatch notice given items were out of stock so order wouldn't be dispatched until it was all in was advised approx Feb 6th for delivery. Upon opening the postage packing I noticed a sizing difference immediately with the 4 items ordered compared to the 1 ordered for Xmas. I took photos etc, lodged the details therein on the dispute page [which pained me as "dispute" sounds harsh anyway] at about 10:30hrs AWST then emailed the photos I'd promised within the next 15 minutes. I figured at least 5 working days for a reply thus next Thurs or Fri at the earliest so in my mind I was expecting nothing. But...nope....all done, dusted & sorted with Natasha & Anne-Maree by 16:30hrs AWST!!! With an email of my choice of options [perfect options...couldn't want for better] for solution. I replied with my choice. Another follow up email today from Anne-Maree confirming they would get onto it. So yep......the 100% 5/5 star reviews rating they have from 625 WELL EARNED!!!! Thanks Peter, Anne-Maree, Natasha & the rest of CoolThings team!

A wonderful experience

Sent In By: on 11 January 2019
I was looking around for a decent music box for my girlfriend, and CoolThings came up. I didn't make the purchase initially because the items were not cheap. Until about 10 days before Christmas, I noticed things on my Wishlist have sold out, I quickly paid for my order. I knew the music box would be of excellent quality as I have viewed the video demonstration provided. What really set this experience apart from others was that the team sent out an email containing an image of the actual package that they wanted me to look out for. That was truly something I have never experienced before, and it added just that much personal touch to the whole experience. The music box arrived shortly in perfect packaging with strong protection (music box has a tailored packaging and was then put inside a bigger box filled with foam protection). Overall, the experience of shopping with CoolThings has been wonderful and worth my money. All the best to these guys!

Venice musical box

Sent In By: on 8 January 2019
Running out of time before Christmas I found the perfect music box for my daughter. Ordered it and hope for the best. Within hours I got an email with a photo of the package and to look out for it in the mail. By the following day it already arrived. And the music box is perfect! Very nice.

Office Gifts

Sent In By: on 6 January 2019
Bought some awesome gifts for my team at work. Still laughing with them. They changed the whole vibe in the office at a stressful and very busy time of the year!!!

Impressive Customer Service

Sent In By: on 4 January 2019
Everyone who received the unique Christmas gifts and commented how great they were. I'm a frequent customer, and really appreciate the efficientness and the communication this company offers. I'll definitely be back again

Cool things are really cool

Sent In By: on 3 January 2019
So glad I found this website. As my children, nieces, nephews get older its harder to buy for them. This year I found everything I wanted at Cool Things and it was so easy to order and pay for the transaction. The gifts were well received and I'm a cool mum and aunty. Thanks Cool Things Australia.

Christmas Cheer

Sent In By: on 3 January 2019
I recently purchased secret Santa presents and was able to collect within 24 hours. Very impressed with the friendly service I received. Thank you.

Christmas Presents

Sent In By: on 2 January 2019
I found this website while I was looking for particular items for my niece for Christmas. I found exactly what I was looking for and ordered straight away. It was getting pretty close to Christmas and my items arrived in time and with tracking. I will definitely be returning soon!

New UK fan!

Sent In By: on 2 January 2019
Bought 2 wooderful life music boxes which I find very hard to get as I’m in the UK and I was thrilled with how quick and how beautiful they were. I have my eye on couple more so I will be back.

Excellent service

Sent In By: on 31 December 2018
I am thrilled with my purchase of 4 Edison pull in lights. They r amazing. The customer service and replying to emails when I had a query were answered promptly and efficiently. I can’t recommend Cool things more highly. Will definitely be using Cool things again many thanks

Fun building robots

Sent In By: on 29 December 2018
I bought the 'Build a robot' kit for a friend. She had fun making the three robots, although one of the key pieces was broken. Service from Cool Things was professional and easy, would buy again.