The CoolThings Guarantee
Dear Internet Shopper,
Are you a first time internet shopper or have concerns about buying something online?
Even if you are a seasoned online shopper and you have bought from us before I'd like to tell you something that you won't find at any other online shop in Australia...
“The CoolThings Guarantee”
How You Can't Lose When Shopping With CoolThings.
Our unique “CoolThings Guarantee” to you is simply based on the fact that we want you to be blown away with the service and your purchases that you receive from our online gift store.
If for some reason you're not happy with the service and your purchase from us, then you are able to to return your purchase within 31 days and receive a full credit or refund.
Here's the thing that is different when shopping online with CoolThings, we will also refund what you paid for delivery then we will personally pay for the products to be shipped back to us from where ever you are located within Australia.
Yes, you read it correctly. We will refund your delivery cost* so you will never be out of pocket. You can see all the information on our guarantee here.
My team and I look forward to serving you today.
May the coolness be with you,
Peter and The Coolthings Team
The Not So Fine Print
Customer satisfaction is our top priority. We believe that every transaction must result in a pleasant, convenient and care-free shopping experience. Full details of our Guarantee are provided below. If you still have questions after reading our policy, please Contact Us
“31 day guarantee” excludes items that specifically mention that they are not covered; this may include large items that have been shipped direct from the manufacturer’s warehouse. You are still covered by the standard 12 month manufacturers warranty or in the unlikely event that the product is faulty on arrival.
“31 day guarantee” excludes products shipped out of Australia, standard insurance applies for any freight related damages.
Return of Faulty Products
Products that are faulty on arrival can be exchanged or refunded with coolthings.com.au, within 31 days. All products, unless otherwise noted, are sold with the full warranty of the manufacturer. The warranty period and service varies from manufacturer to manufacturer. Faulty on arrival products that are returned for a refund are refunded the full purchase price including delivery costs.
Return of Non-Faulty Products
Products that are not faulty can be returned within 31 days of receipt. For an exchange or refund, the products must be returned in their original packaging with all parts and accessories. Products that have been sold on a "no return basis" cannot be returned. Non-Faulty products that are returned for a refund are refunded the full purchase price including delivery costs.
No Return Basis
The term No Return Basis means that a returned product will not be accepted by CoolThings unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement. Products marked with the No Return Basis include: Products marked "discontinued" or "obsolete"
Procedure for the return of Products
All products to be returned, faulty or not, will require a Return Authorisation Number before they can be returned. To obtain a Return Authorisation Number, please contact CoolThings by email or by phone.
All products must be returned via our reply paid service and must contain all original packaging and documentation. Fragile products returned must be packaged in shock absorbent bubble wrap, products returned by any other means will not be accepted by CoolThings.
CoolThings reserves the right to deny replacement of goods that have been poorly packaged and that have missing parts or have physical signs of abuse.
Returns take approximately 7 days to process from the date of receipt of returned products (exceptions to this may occur from time to time). A re-stocking fee may also apply to the return of non-faulty products. Unless otherwise specified, the benefits conferred by warranties set out herein are additional to all other conditions, warranties, guarantees, rights and remedies expressed or implied by the Trade Practices Act.
If you wish to cancel a confirmed order to coolthings.com.au, please contact one of our friendly customer service staff immediately. At coolthings.com.au we process orders quickly, so please contact our customer service team as soon as possible if you want to make changes.