What Are Your Shipping And Delivery Costs?

What Are Your Shipping And Delivery Costs? image What Are Your Shipping And Delivery Costs? image

Within Australia Get your CoolThings shipped to anywhere in Australia for a flatrate of $9.95 for standard* (5 to 10 business days) or Express* for $14.95 (1 - 2 business days) - read on below for full details

AUSTRALIAN PARCELS

Shipping within Australia

DELIVERY TIMES

Free Shipping Within Australia

Any orders over $99 can be shipped free via our standard delivery service. Orders with ALL products in-stock will be dispatched same day if submitted before 12:00pm Monday - Friday. Orders with free shipping cannot be split. Free Shipping not applicable with orders using a coupon or voucher, or some larger items and bulk orders that have been given special pricing - as marked.
5 - 10 Business Days

Standard Delivery - $9.95

Any orders under $99 can be shipped via our standard delivery service for flatrate fee of $9.95 no matter how many items you buy. Orders with all products in-stock will be dispatched same day if submitted before 12:00pm Monday - Friday.
5 - 10 Business Days

Express Delivery - $14.95

Orders with all products in-stock will be dispatched same day if submitted before 12:00pm Monday - Friday. Some exclusions apply to QLD, WA & NT for flatrate express - in these cases you will be given an exact quote for the express that you can choose, based on the weight of your parcel. Please also note that if you are outside Perth in WA express can still take sometimes longer than 10 days in transit - this is beyond our control. There is no guarantee of overnight delivery with this service.
1 - 2 Business Days

Australian Customers

  • Our standard delivery service is flatrate, it's only AU $9.95 to have your CoolThings delivered direct to your door no matter how many items you choose.
  • All your goodies are sent with full tracking so you keep an eye on them.
  • You can check the progress by clicking on the tracking link in your dispatch email.

 

 

INTERNATIONAL PARCELS

Shipping outside of Australia

DELIVERY TIMES

International Standard Delivery

Tracking - Door to Door. Must be signed for at destination, NZ, US,Canada, Europe times are generally around 10 business days. Orders with products in-stock will be dispatched same day if submitted before 12:00pm Monday - Friday. Shipping starts from a low $10. Full shipping cost calculator can be seen on your shopping cart page.
7 - 15 Business Days*

International Express Delivery

With flatrate to NZ, Canada & US on orders under 2KG choose this if you need your CoolThings quicker. Tracking - Door to Door. Must be signed for at destination. Orders with products in-stock will be dispatched same day if submitted before 12:00pm Monday - Friday. Shipping starts from a low $15. Shipping cost can be seen on your shopping cart page.
4 - 7 Business Days*
* Time taken is dependent on carrier issues due to weather or natural disasters, or customs clearance at destination country. Unfortunately we cannot guarantee the exact day it will be when you'll receive your parcel. Please keep an eye on your tracking information that you recieve via email at time of dispatch.

To Our Cool International Customers

  • We've worked hard to make everything as easy as possible for you. Payment is simple, either via VISA or MASTERCARD or AMERICAN EXPRESS or use the simplicity and security of PAYPAL.
  • Our prices are in Australian Dollars so you may need to take into account conversion from your credit card provider into your own currency.
  • The international shipping charges that you pay are what we are charged, there are no extra handling fees and we do not include any customs or import charges. Your own country or the country you are shipping too may have a levy.
  • If you are a first time international buyer please check how customs clearance works in your country before ordering your items. Refer to our Terms for details below on re-stocking fees if shipments are refused customs payments by the recipients.
  • Tracking instructions are clearly marked on your despatch notice email. Please check your tracking before contacting us with tracking requests to avoid delays due to time differences.

Customs & Import Charges

  • Import duties, taxes and charges are not included in the item price or postage charges.
  • These charges are the buyers or recipients responsibility.
  • Please check with your country's customs office to determine what these additional costs will be prior to buying.
  • These charges are normally collected by the delivering freight (postal) company or when you pick the item up.
  • Please do not confuse them for additional post charges, we have already paid full shipping costs before your CoolThings left Australia.
  • British and UK Customers and other customers shipping to the UK as gifts can read more over at the U.K. Govt Website on Imports.
  • If your parcel is showing HELD by Royal Mail (U.K) parcels, details on clearing the parcel through Customs can be found on the Parcel Force Website.
  • Parcels refused by the customer due to customs charges and returned to us will incur a flat AU AU $10.00 restocking fee and initial postage charges will not be refunded.

If you would like to ship to any other country than those listed above, please contact us for confirmation and costs.