Online Layby is Easy With CoolThings Australia

Yes, Online layby is available for you to use and it's as easy as clicking a button. It's super helpful if you want to reserve something before it sells out!

All the information you need to know about our online layby facility is listed below. You'll also find a helpful video to show you just how easy it is to make a layby.

If you have any other questions about setting up a layby please feel welcome to contact the coolthings team who will be very happy to help you.

Everything You Need To Know About Layby:

How does it work?

  • Simply use the normal checkout system and select "Layby" as your payment method.
  • After you send in your order, a CoolThings team member will give you a call for your credit card details and to confirm the payment amounts and dates of your payments.
  • You will then be emailed with confirmation of your layby, and your layby schedule.
  • Your credit card will be auto charged on the dates detailed in the email that we send to you.
  • Once your last payment has been made, your order will be shipped out directly to your door.
  • Yippee!!!! - You receive a knock on your door with all your Cool Things ready to unpack and play with.

Payment

  • A 20% non-refundable deposit is required.
  • Payment is required in full within 90 days of placing the order.
  • Minimum of $20 per payment is required.
  • Minimum total order value for layby is $100.
  • Payments will usually be made in 5 installments over 3 months, the length of the layby can be shorter at your request.

What you pay & Our Guarantee

  • The price of your layby items will not change after your order has been placed - guaranteed.
  • If new stock of the same item arrives at a higher price, the price of your layby item will NOT increase - guaranteed.
  • If new stock of the same item arrives at a lower price, or if the item goes on sale, the price of your layby item will NOT decrease.
  • At any stage in the layby sale you can request the price of the items, how much is still owing and the total amount that you have paid.

Cancelling a layby

  • You can choose to cancel a layby at any time.
  • Your layby sale may be cancelled if payment is not made in full within 90 days. You will be notified by email of any cancellation.
  • The full amount that you have paid will be refunded by bank deposit to your Australian bank account, or a store credit, minus your original 20% deposit.

Delivery

  • Your entire layby order will be sent once full payment has been made.
  • Layby orders are not able to be split and sent out at separate times.

What if I forget something?