Tell Us What You Thought of Your Experience

Here's what people have had to say about us, we'd also love to hear from you too. Simply click the blue "LEAVE A REVIEW" button to send in your feedback.

Reviews

Lindsay's picture
5
  All products were received as

All products were received as advertised, no false claims about the products. Service and delivery first rate. Fully recommend Cool Things.

Philippa's picture
5
  Unbelievably fast service :)

Unbelievably fast service :) Received parcel within 5 days, and I'm in rural WA!
Loved the little gift I received, and the items I ordered look great! I opened it at work and my work mates were impressed, even with the FREE gift too. One of them wrote down your website, to visit it themselves. Thanks for a great experience, Philippa

Jenny Laing 's picture
0
  Looking for something unique,

Looking for something unique, fun or just whimsical then look no further! Great site I'm always impressed by your great service and just can't stop myself coming back for more! Jenn. X

Ai's picture
5
  Such a great service, love

Such a great service, love it. Individual, genuine service. Lovely company!

Jo's picture
5
  Absolutely awesome service.

Absolutely awesome service. Ordered Monday, on my doorstep by Friday- even using standard post. Cool Things is now bookmarked as a preferred shopping site!
Thanks Guys!!!

nellb22's picture
5
  Thank you again. :-) I only

Thank you again. :-)
I only very recently found out about this amazing website and I have already ordered 2 times in that short time. I bought a Fincredibles Electronic Pet Fish for my sister, (for Christmas) and then bought another one for my mum. (also for Christmas) On both occasions the delivery was very fast and the items were packaged nice and safe. And I was kept up to date with the progress of the delivery.
Thank you to the cool things team for having this fun,unique website. And for having a nice friendly customer service team.

nellb22's picture
5
  I just wanted to say thank

I just wanted to say thank you so much to the cool things team.
My customer experience was excellent. And the delivery was very fast. I am so excited for christmas time to give the gifts I bought.
The customer service team were nice and helpful with helping me with my order.
Would definitely recommend coolthings.com.au and will definitely buy more gifts again in the future.
Thank you :-)

Henry A's picture
5
  Thanks so much for all the

Thanks so much for all the cool things they are so awesome i am using them a lot

Kindest regards
Henry

LEE-ANNE's picture
0
  Very pleased with the prompt

Very pleased with the prompt delivery and for the little gifts inside. Very cute !!Would highly recommend buying from here . Well done !!

Craig's picture
5
  Great Service

Awesome service...

I made an enquiry regarding a product that was out of stock. Natasha contacted me straight away and let me know when it would roughly be expected, and offered to call me. Sure enough, the time came and she remembered to call... I was too flat chat to call back, but had a reminder email a few days after the call...

I confirmed the order straight after the email, and was given the link to pay... How awesome is that... Talk about great follow up and a transaction that was so smooth...

2nd time I have purchased from the company, and will always recommend...

Great job Natasha!!!!

Karen Edwards's picture
5
  Magic Balloons

Fantastic speedy service without a doubt... Only ordered on Friday and arrived in Adelaide lunch time Monday. So thank you for the prompt service.
Your website is now cemented into my favourites.
I would certainly recommend your business.
Thank you again
Karen

Ellen's picture
5
  Service and delivery

Hi Guys,

Fantastic service and delivery, I only ordered my "Storm Glass" just a
couple of days ago and it is here already... And I must say the "storm glass"
is a hit with my husband who is a weather nut. Once again, thank you.

Regards,

Ellen

Kate's picture
5
  Everything about Coolthings is amazing!

This review is a couple of years late, but after doing another Christmas order, I have made myself find time to do it!

EVERYTHING about Cool Things is amazing. The range is out of this world, the customer service is spot on, and the efficiency of the site makes ordering a breeze.

BUT, the best and my most favourite thing about Cool Things, is their sense of humour - what more can I say??

If you want to find something different, at a great price, and with as little effort as possible, look no further than Cool Things. LOVE IT!

Belinda's picture
5
  Thanks for a quick delivery time

Hi,

Thanks for such a quick delivery time.

Products arrived safely and within 1 day of placing my order. WOW!

Aimee's picture
5
  The ordering process

The ordering process was easy, I was notified of the items that were going to delay my delivery, and when I requested for separate shipping I was not charged for two deliveries. I would definitely use this site again - although I would like to see more items for younger kids.

skye's picture
5
  Amazing products

Amazing products at an amazing price, all of my favourites and a few unusual bits and pieces just for fun too! Great service manners and speedy delivery with each item well protected. Thanks for bringing a smile my children's faces and the child back to mine! ;P

marcelamuller's picture
5
  Order from Cool Things

Excellent service!

Genine's picture
5
  Owl Night Light

Thanks for super speedy delivery! My son is thrilled with his night light!

VICKI's picture
5
  re; digitial alarm clocks

Thank you for the quick service, am very pleased with all items, the grandkids will love them.

Dale's picture
0
  plate

Hi - I received my package today, so I will be able to give to my granddaughter for her birthday tomorrow. She will be so happy as I originally bought one for her older sister and she wanted one too!

Your service was prompt and fantastic - a pleasure doing business with.

I purchased an extra three as I have other grandchildren and will give them theirs when they have their birthdays later this year. For the 3-6 year age bracket, they are great.

Once again, thank you ever so much for your prompt response and delivery and I am more than happy to let my friends know about your business.

cheers - dale

dale's picture
5
  plate design

Hi - I purchased one of these last year and am desperately looking for another 1-2. could you please let me know if you have outlet in Perth/Fremantle WA? or do I have to purchase on-line? I think I got the other one through a book club????

Hi Dale,

We deliver cool things to WA all the time with flat rate shipping as well.

You can pick one up here: http://www.coolthings.com.au/create-your-own-plate-design.html

Cool Regards,

Peter

Viola's picture
4
  return of faulty goods

Dear Peter,I would like to thank you and your team for the quick reply to my
problem with the faulty under water soccer ball.I certainly will use Cool Things
to buy my gifts for my grandchildren again.
Many thanks.
Viola Dixon

Jenny's picture
5
  soldier egg cup and toast cutter

one of the speediest and friendliest web places i have had the pleasure of buying from! Thanks heaps, the soldier egg cup looks great will be very well received (and arrived in perfect time!)
all the best
jenny

Bettina's picture
5
  purchase of goods

Just wanted to let you know how happy I was with the service, product and delivery of my item.

Great product and excellent service!

Laura's picture
5
  Fantastic products and quick delivery!

Just wanted to say thank you for such quick delivery, I am very impressed! What a great site, you have found such fantastic, different gift ideas. I love the two gifts I’ve bought for my son... and the cool mints were a very cool touch. Have passed your business details onto lots of friends.

Thank you.

Laura
Perth WA

Yvonne's picture
5
  Mahogany Reverse Time Clock.

I loved clock.It was a pleasure to deal with your company.Super fast delivery I am very impressed and will recommend you to my friends. A really great experience. I will definitely be buying from you again. Thanks
Yvonne

lrees's picture
5
  NO.1 IN CUSTOMER SERVICE

Congratulations! Best service I have received from an online company. Will spread the word. Thank you and keep up the good work.

Nigel Ewens's picture
5
  Feedback

What a great, useful, site and super fantastic service too!!

I was stumped as to what to get this year for Secret Santa. I googled and found this site straight away.

The shop by price option helped me to keep to the agreed gift cost.

I was kept regularly updated with my order by email and the team went that extra mile to ensure my order could be processed in time for when I needed it! (I'd left it until the last minute to organise my gift :-S)

I really appreciated the personal touch to the emails I got - canned/templated emails can be so boring when they're not really needed to answer a customer's query - i didn't have that experience with coolthings.com.au though - this really made me feel valued as an online customer!

Will definitely be using this site again, not only for next year's Secret Santa but also for when I'm stumped again as to what fun and wacky gift to get for someone.

I've already saved the site to my favourites on my laptop, desktop PC, and iPad!!!

Keep up the great work team!

>> now that I'm registered with you, will I get emails telling me about new products available? :-)

Nigel Ewens

Leanne's picture
5
  my recent purchase

I generally dont respond on service ratings as a rule...but this is a genuine exception. I cannot fault "coolthings" from the initial purchase up to my delivery which was waiting for me first thing this morning. Your communication was accurate and continual. Ordering was easy and prompt. Here I was thinking, I dont know this company and felt I was taking a risk purchasing online and just before xmas! Congratulations to the team at Coolthings, not only will I be purchasing from you again...but will be spreading the word as well!!!....thankyou

susan prados's picture
4
  Who Cares I'm Retired Clock

Just love the clock. More than happy with it. I have never bought online before so I was very pleased to find that what I saw is exactly what I got. Delivery was also excellent. Yes...I am one very very happy customer. Thank you.

Lynette's picture
5
  Recent Order

Dealing with your company was an absolute pleasure - thank you! Items arrived quickly and were exactly as described. Will definitely be back!

joannekfraser's picture
5
  Excellent delivery

I ordered around lunchtime one day & it arrived in the morning of the NEXT day. The items were as expected or better. My daughter loves her Robocat. My son can't stop playing with his gyroscope & the whole family loves playing Yikerz! My son has since checked out the website & has ordered some things for himself. Keep up the great work.
COOL WEBSITE!

Jacquelyn's picture
4
  Convenient, prompt, hassle

Convenient, prompt, hassle free.
I'll order from coolthings.com.au again.

Thanks.

Loriel's picture
5
  Fairy Jar

WOW - The fairy jar is just amazing - haven't used it yet, its a present for my daughter but looks exactly like the picture. Delivery; i ordered on the Friday afternoon and it arrived Monday, amazing. Thank you PS I have told all my friends about your fabulous website

monica's picture
4
  thanks

Thank-you very much for your prompt response. I was very concerned in the beginning, but I am now delighted to say I will be delighted to use your online services again. Your action was out standing with the problem i had and due to the response time the kids ( and my self )are happy and they have not stopped playing with their magno men.
Natasha Smith, on your team, sent me an email and said that a new box was on the way and that she would check it before sending it
I have told every one I know what great service I have received and encouraged them to use your web site

jes.waring's picture
5
  Zimmer Inflatable Walking Frame

Hi,

I bought the inflatable from for a friend's 30th & got a fantastic reaction :)

Great Service and fast delivery, couldn't really ask for more :)Definately one to recommend to my friends and family.

Thanks to the Team from Cool Things.

Andrew's picture
5
  Thank you

Goodmorning,

I just wanted to let you know that I was really impressed with the speed and efficiency of your processes. Only 4 days from placing the order to receiving the item was fantastic, and you should all be congratulated. Being a first time customer, I also wanted to let you know that I'll also be a returning customer and will recommend your business to all of my friends and co-workers.

Congratulations to everyone at Coolthings.

Michele's picture
5
  Thank You

Just wanted to say thank you. I was extremely happy with the prompt service and delivery, and the products are great. My daughter loved the Mood Heart and the My Butterfly Collection that I actually purchased as a birthday present for her bestfriend. She loved them so much that she is now asking if she can get them for her birthday.
I'll be shopping here again very soon.

markguinan's picture
5
  RC Tarantula

Thanks Awesome The Kids Love It A Giant Spider

markguinan's picture
5
  Giant Pen

Thank-You My Friend Will Love This Giant Pen

Julia Kimber's picture
5
  Flashing dog collar

Hi,

Just wanted to say how pleased we are with the flashing dog collar we received from you a couple of days ago. Also with the speed of your delivery.

Thanks.

Julia

markguinan's picture
5
  Giant Pen

Just What The Doctor Ordered A+++

Alison's picture
5
  Cool Things Website

Fantastic - At last the perfect store to find gifts for nephews! The nose shower gel dispenser is certain to be a big hit - can't wait to see their faces!!
cheers,
Alison

Bel Quartermaine's picture
4
  Replacement Jr Tangle

Hi Everyone

I want to thank you very much for the replacement Jr Tangle toy. It arrived in mint condition...it looks great.

I'm very impressed with your store and service, and I would not hesitate to recommend you to anyone who's after a unique product (and service!)

I just want to say thanks again and I will be buying more from you in the next few months for fabulous Xmas presents.

I also ordered the Astronaut Icecream and gave one to my husband for his birthday - it was a huge hit. He'd never seen anything like it before and has even saved the packet to show his workmates!!

Kind regards, Bel

cool386's picture
1
  crystal radio kit

"Due to the phase out of analogue radio starting across the country the Crystal Radio will become obsolete and therefore is no longer available"
As someone involved in RF communications at a professional level, and a member of the Historical Radio Society of Australia, this is news to me. Unlike television, there is no government policy to "phase out" AM or FM radio transmissions.

Barra's picture
4
  Jack in the box, Mood cube

Great products, good value, very fast delivery (less than 24hrs). Very happy overall.

Reg's picture
3
  feedback

not quite what I expected but happy with the service and product

aussiewayne42's picture
3
  good product value

good product value for the dollar

from wayne

aussiewayne42's picture
3
  good product

good product i got what i expected item to be

from wayne

Emma 's picture
5
  hi

Good service

Nicole's picture
5
  Flashing dog collars

I just love the flashing dog collars! I bought 3 for my standard poodles as they tend to "disappear" at night on our 2 1/2 acre property. Now I know exactly where they are!!!!! And the bright flashing lights are very easy to see and look pretty. I also was impressed with the speed at which I received the order especially before Christmas!!!!!
Very happy thank you Nicole

Owen Parry's picture
5
  Nice prodect range

Nice prodect range

alison_2's picture
3
  good selection and is very convenient

Hi

Website has a good selection and is very convenient to use.

Thanks

shirl.downyundah's picture
5
  Delivery of fluffy dice!

You guys rock! A last minute fun idea for under the tree of fluffy dice as a thought at 7am yesterday morning became reality today at 11.30!! I knew it was a serious gamble for Christmas and had half resigned myself to an after Christmas delivery.. however your prompt attention yesterday morning to my order with a delivery today - at Christmas - has left me very pleasantly astounded!! Not to mention the packaging and fluffy dice themselves! 5 star service from ordering product to delivery! Thank you..

By the way I also like your personal touch of people mentioned as contacts as opposed to positions. I almost feel like I'm dealing with people I know... Looking forward to ordering agan from your site and will try not to leave it to the last minute again!

Well done team - you are awesome!!

dennybeg's picture
5
  Just the Coolest!

Well, I am impressed, my parcel was here 2nd day after ordering Cool...well packaged with a couple of extra little "Cool things" as well..."2 Cool"...also a free gift..."Cool again", everything was in perfect condition and I await the response from the recipients Xmas Day...as for the USB Mug Warmer, well I have decided that was far too cool to give away, so I have treated myself to that, no doubt though I will be back to buy more when it is spotted..."Extra Cool" I had asked a question and that had been answered also on my invoice receipt...you guessed it, these guys are "SuperCool" in all they do and they use good old fashioned great customer service which is lacking in most online stores, their attention to the smallest detail was much appreciated and with all this coolness my experience with "Cool Things" was Smoking...You Guys Are HOT!!!

It is not the last you have heard of me, I will return and so will my friends, Thanks for a great experience.

Thank you
Denise.

Deborah's picture
5
  fluffy dice

Well I must say you have a convert I certainly will be perusing your web site regularly. Not only were the fluffy dice very cool but your attitude to your customers is respectful. You get back to their queries and rectify issues with the customers quickly and to their benefit. Its been a great experience.

Angela's picture
5
  Well done!

This is the second time I've shopped at your site and it won't be the last. The products are fun, (not your run of the mill department store toys!) communication excellent, & shipping efficient. So thanks very much & you all enjoy a safe and prosperous Christmas :)

Jennifer 's picture
5
  present giver

I love everything you have on your site. it totally rocks and has made me the coolest present giver around!

pamela's picture
5
  cool thing items arrived

Thank you very much, all items arrived safely today and what excellent service. Impressed with customer service and follow ups.
Can't wait to see my grandchildren's faces when they open their gifts.
Look forward to future purchases.
Thanks Pamela Swanson

Ken Perth WA's picture
5
  Super Service

Brilliant service to Perth, plus excellent tracking information all the way.
Very happy with all my purchases and I will be certainly recommending your company to all my friends.
Well done Cool Things

marg27's picture
5
  1 x My Butterfly Collection

Brilliant......What a lovely product - My grandaughter will adore it. Your service is fantastic...great communication and extremely fast service. Packing was good to....I have already told friends about your web page. Thanks Cool Things.........ps...I really appreciate the gift voucher for my birthday too.......Margaret

kris55kiwi_1's picture
5
  Thank you

I was very pleased with the service, amazed really as it arrived at my door the very next afternoon. I had never ordered online before so I was very impressed.
Once again thank you for the great delivery service I would do it again and recommend it to anyone.

tyloor's picture
4
  Shipping

Shipping was quick, thankyou.

Matt - QLD AUS's picture
0
  Great Experience

I was very impressed with the professionalism and correspondence every step of the way from placing my order to payment to dispatch and follow-up.

The products themselves are ingenious and came at a very appealing price. They arrived in a timely manner and the offer of free gift wrapping was an excellent addition.

On the whole a great experience - I will be shopping here again!

Cheers

Rebecca - QLD AUS's picture
0
  Highly Recommended

Hi,

Just wanted to thank your company for the super fast delivery, and great service I received when shopping from your online store.

The items were packaged safely, and arrived in great condition (which is usually not the norm when purchasing items via mail).

I thought the price was very competitive, and the customer service, keeping me up to date on item tracking, and dispatch was excellent.

I even asked for a specific item in a feminine colour, and was granted that no probs.

I will use your store again, and have no problems recommending you to any future customers.

Thanks again,

Rebecca

Angela Fleming QLD's picture
0
  Fantastic

Fantastic product and service!!! I look forward to purchasing from your website again soon.

Graeme Dooley VIC's picture
0
  Take A Bow

COOLTHINGS team, l recently purchased some Fluffy Dice from you & l must say your levels of service including multiple emails to keep me informed of the situation of my Dice was FANTASTIC. You need be congratulated, so please take a bow. Just one more thing the item itself was GREAT & hit the spot as a birthday present, just like the rest of your inventory. l have put you at the top of my favourites button & regularly visit, it is always an interesting browse. Many Thanks

Ainslie Jackal VIC's picture
0
  Love It!

The puzzle cutters are the best things I've ever bought for mealtime. I have a very fickle toddler and when I suggest puzzle toast" he's all for it. In fact I can't serve up normal toast anymore. These should be in the bags you get upon leaving hospital under the title of "how to survive toddler feeding times". Love it! "

Denise - SA AUS's picture
0
  Just to say thank you

Hi,

I would like to thank Coolthings for being, well, words fail me, so absolutely fantastic about the continual information about whats happening to my parcel!

We have in the past had our fingers burnt about buying something on Ebay, they had our money, and then they kept the goods.

Let me say how refreshing it is to have you people that care, and understand the importance of good customer relations, I sincerely hope your company grows from strength to strength.

Michelle - ACT AUS's picture
0
  Absolutely Thrilled!

Hi There,

I am absolutely thrilled with Coolthings. The service has been great and I am happy with my purchase.

The speedy delivery was especially impressive. I will definitely be getting back online when I start thinking about Christmas presents!

Tamarra Brown QLD's picture
0
  You Guys Rock

I received my order very fast and very happy with the product yet again. You guys rock, thanks heaps for making shopping on the net a pleasurable experience :D

Jan - QLD AUS's picture
0
  Fantastic!

Hi,

My order arrived today and they are fantastic. Thank you so much. Also thank you for keeping me up to date with the order.

Regards,

Jan

P.S. Fighting my husband for the Kool mints!

Mario - NSW AUS's picture
0
  Very Happy

The item I order arrived as promised.

I have passed on your details to other work colleagues if they required anything in the future.

I was happy with everything and if I require anything else I would definitely use you again.

Kind regards,

Mario

Christina Strong QLD's picture
0
  Impressive

Coolthings continues to impress with the great variety and excellent service. Keep it up!!

Pam McNabb VIC's picture
0
  No Problems

I have no problems with the way you have conducted your transaction with me. You kept up with everything you said and I am very pleased with what I received. Thank You

Jan Cormack VIC's picture
0
  Couldn't Ask For More

Service was fabulous. Thank you! Item arrived quickly and safely. Couldn't ask for more.

Megan Wilson QLD's picture
0
  Very Reassuring!

My package arrived promptly which was fantastic! I appreciate the update e-mails and the 'what to do if you don't get your package'. It was very reassuring!

Sherrin Nicholson NSW's picture
0
  Thank You

I just wanted to thank you for your speedy delivery and excellent products. The products I purchased were gifts for my friends and they loved everything! Cheers

Valerie - VIC AUS's picture
0
  Novelty Ideas

Hi,

Thank you for your message and email, including prompt delivery service.

My daughter enjoyed and continues to enjoy the puzzle sandwiches. Her friends enjoyed them too.

It is a great novelty idea which have lasted a while.

Thanks again.

Glenn Deas NSW's picture
0
  Sure to Call In

Excellent service, speedy delivery and top quality product! The recipient was extremely happy too (I purchased it as a gift). Next time we are in Launceston we will be sure to call in to your shop.

Shelley Spalding QLD's picture
0
  Without A Hitch

Hi there, I would just like to say that I was very pleased from start to finish with my purchase from coolthings.com.au

Everything went off without a hitch and I am very happy indeed with the service provided.

Janis Hadley WA's picture
0
  Keep It Up

Pleased with my stuff. Bought as little and unusual gifts for my son and his girlfriend who turn 21 this year.

Keep up the great site.

Brenda - NSW AUS's picture
0
  Prompt Delivery

Thanks for the prompt service and great products!

Keep up the good work :)

Daniel Harty CANADA's picture
0
  Thrilled

Thank you for your e-mail! Just to let you know, I am thrilled with the cool thing" I bought! Nobby the alarm clock is great fun. "

Sandra Tatz NSW's picture
0
  Happy Boy

Yes, your service was great and made a young boy extremely happy! I will certainly use your website again.

Thanks

Lee Sullivan NT's picture
0
  Surprisingly Fast

Just wanted to say thanks for an easy, hassle free online ordering site that arrived surprisingly fast. I will definitely be using this service in the future!!

Sharon Verney WA's picture
0
  Thanks Again

Thanks for the follow-up email. The gift was great! I was extremely happy with both the service and the product, and my boyfriend loved it to. It was really great, thank you again.

Dianne Minnican NSW's picture
0
  Great Value

Thank you for super fast delivery of the Dog Stereo Speakers. They are great value and I will be looking at your site for further purchases.

Kerry Landsberg QLD's picture
0
  Prompt Delivery

I was very impressed with your communication regarding the status of my order and the prompt delivery. I would recommend your site to others.

Denis Smithson NSW's picture
0
  Swift & Courteous

I would just like to thank you for the swift, courteous service and the prompt delivery of my order and would not hesitate to recommend your company to anybody needing your services.

Paula Varney UK's picture
0
  UK to Aus So Easy

Just a quick note to say thanks for the great service. My nephew loved the puzzle and I will certainly not hesitate in using your online store in the future. I always find it a struggle to buy online gifts for family and friends in Australia.

Thanks!

Natasha Marin NSW's picture
0
  Efficient & Professional

I am very happy with my purchase.

The team is very efficient and professional. I love my items. They are the way I've expected them to be. Thank you

Debra Wells ACT's picture
0
  Extremely Happy

I'm extremely happy with the service and products I've received from Coolthings, every time my order has arrived safely and intact.

The various things I've bought as presents for friends have been a huge hit and I look forward to shopping with you again soon.

Keep doing what you're doing, it's a great service.

Dannielle Poulton TAS's picture
0
  Thanks So Much

Hi thank you for the wonderful disco ball alarm clock my girls thought it was fantastic. They even sleep in now even if they wake up before the alarm they will lay there to wait for it to light up the room before getting out of bed. Thanks as i now no longer have to get out of bed at five o'clock. The packaging was great and the service was even better thank you so much.

Louise Watts NSW's picture
0
  Magic

Received the slinkys and glow stars - thanks.

Amazing how there's a percentage of the population that have never been captured by the experience to watching a slinky top to bottom the stairs in a way only a slinky - and perhaps a push-me-pull-you can. However, with this order, we're about to change all that.

Kat Hayes QLD's picture
0
  A Hit

I was very pleased with my order from coolthings.com.au.

The Astronaut Ice-cream was a big hit amongst our family and came in handy on our 5 hour road trip when the kids wanted something sweet but there were no stores around. The led ocean lamp is beautiful! It has inspired me to redecorate my little boys room in an under-the-sea theme!

Cheryl McInerney VIC's picture
0
  Service Was Great!

Service was great!

I got a call advising the colour of the item I wanted. It was not available but I could have another colour or wait. I didn't expect the call but was very happy as this enabled my items to be sent rather than just making me wait for the ordered color to come in.

Very happy with site and service, will continue to visit site when gifts or other cool things are needed. Thanks.

Lesley Evans NSW's picture
0
  I'll Be Back

Thank you for the prompt and efficient service. I will look at what else you offer at Coolthings, and will be back in contact if I find anything of particular interest.

Sophie Gurnett VIC's picture
0
  Polite Touches

Thanks for your excellent customer service. Manners go a long way in my book, and I will remember to purchase from your site because of the polite touches and excellent followup throughout the transaction. Don't change this!

I have to mention that having access to PayPal was something that I always look for in a site. I feel a little more secure only having to use this option rather than having to give my card details to another site. There is the extra insurance that my details are already secure with PayPal.

Great service all round good luck with all your endeavours, I will shop again!

Lynne Crisp VIC's picture
0
  Fast Delivery

I was very pleased with the fast delivery, also the products are great. I'm sure my Grandsons will love them.

Anna Roumpanis NSW's picture
0
  In Love

I haven't even received my order yet and I am in love with you guys. The emails you keep sending updating my delivery are fantastic. That's what I call great customer service, which these days we don't see much of.

Keep up the great work and I'll keep spreading the news about you guys, I'll tell anyone that listens.

Thanks

Ian Reynolds NSW's picture
0
  Will Buy Again

Just want to say thank you for the very fast delivery of our first order. We will buy again and recommend this site.

Thank you.

Tracey Hinton VIC's picture
0
  Good Quality Products

Very speedy service and good quality products. Thanks

Raylee Smith NSW's picture
0
  Favourite

All received in very good order – Thank you very much for your wonderful service. Will definitely keep your website in favourites.

Thanks again.

Val Torode NSW's picture
0
  Always Spot On

Just to let you know I received my parcel today. Excellent, have shopped previously with you and as usual, everything is spot on.

Thanks again.

Chantal Simpson WA's picture
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  Recommended

I have just recently received my order and I couldn't be happier. Your customer service is excellent... I particularly liked the 'progress reports' on the status of my order.

I have already recommended your website to several of my friends so that they can complete their Christmas shopping with ease!

Thanks so much.

Lisa Wheeler WA's picture
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  Thanks So Much

I received my order really quickly and am really happy... thanks so much.

Mary Paratore WA's picture
0
  Old Friendly Customer Service

I have to say even though I have not received my order as yet, I am already a satisfied" customer.

What a warm

Leah Snelling VIC's picture
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  Quick And Safe

Thank you Cool Things. My goods arrived quickly and safely last week. They are great!

Ann McBain TAS's picture
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  Very Happy

Very happy with my purchase. Thank you.

Jean Scotford NSW's picture
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  Perfect

Hi Cool Things,

For a first time on-line shopping experience - You were perfect THANK YOU!

Sue Knight NSW's picture
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  No Nonsense

I received my replacement gifts today, plus the little extras you included for me - thank you!

Also a big thank you for handling my complaint in such a quick and no nonsense manner. I will definitely shop with you guys again.

Jan Smith NSW's picture
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  So Easy

I just wanted to say thanks for making it so easy for me to buy some Christmas presents this year. It arrived sooner than expected & I appreciated your emails letting me know what stage the order was at.

Fran Cunningham VIC's picture
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  A Lot Merrier

Dear Cool Things Team,

Thank you so much for your great communication, friendly and extremely fast service. You have a wonderful website with many unique and unusual products. I hope to do business with you again and will definitely recommend you to all my friends.

Thanks also for the gift wrapping...has made my Christmas a lot merrier!

Cheers

Vicki Natt VIC's picture
0
  Thank You

I just would like to thank you for your excellent service. I received my parcels just now and I only ordered them 3 days ago, and we are in country Victoria, so that is great.

Can’t wait to play with the Flip and Flyers and if they are as much fun as they look I will contact you about bulk ordering for them, as I can’t find them over here.

Mike Margrain QLD's picture
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  Impeccable Service

Many thanks, impeccable service as always!

Sue Bourne NSW's picture
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  Great Service

Thank you. Great service!

Karen Greer QLD's picture
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  Fast Service

Thanks for the fantastic fast service, especially at Christmas time!

Lee-anne Bruce VIC's picture
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  Excellent Service

JUST TO LET YOU KNOW I THOUGHT YOUR SERVICE WAS EXCELLENT. I PURCHASED SOME CHRISTMAS PRESENTS AS MY FIRST EVER ON LINE PURCHASE AND I WAS VERY IMPRESSED.

KEEP UP THE GOOD WORK.

Richard Lim TAS's picture
0
  Bonus

Order has been received. Thank you for the prompt service and regular updates.

Gift wrapping and gift tags was a bonus.

Cherie Troy SA's picture
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  Happy Kids

Thanks for the quick delivery of my order. So glad you have magno men. Happy kids now. Just what I ordered and quick...

Thanks heaps

Ian Lochrin NSW's picture
0
  Too efficient!

Too efficient!

Emily Gray SA's picture
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  A Real Laugh

Speeding Granddads were fantastic - a real laugh when my 79yo grandfather unwrapped them for Christmas.

Kristy Black VIC's picture
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  Impressed

Hi Coolthings Team,

Just a quick email to say how impressed I was with your site and the service I received with my recent purchase of Fable the beanie baby. I bought it for my best friend for her birthday and received it on time and undamaged.

The emails telling me how my order was progressing were great too, I found them to be a really professional and personal touch.

Keep up the cool work :)

Lari McDonald WA's picture
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  All Good

All good and happy with the purchases and quick delivery.

Cheers

Summer Luke VIC's picture
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  Quite A Sight

I just wanted to say that the fibre optic hair clips and the flashing dog collar were a big hit at our Christmas celebrations!

It was very special as we had our youngest son & his wife in Aus for 1 month...they having been in the UK for 4 years. All the rest of our 5 offspring and their families descended on us as well to spend time with them. The 3 young women wore the hair clips and our beautiful Dobermann wore the collar.

It was quite a sight.

Erinne Anthony NSW's picture
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  Excellent Online Help

I was very happy with the things that I purchased from your website and all the items went down a treat as the Christmas Presents I used them for.

The online help that your team gave me regarding my order was also excellent. They were very helpful and answered any questions that I sent their way. I will definitely use your website for future purchases.

Thanks!

Tina Thomas - USA's picture
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  Attention to detail

Thank you. The detail used to wrap and address the gifts I sent was great.

I will use this site again to send gifts to family in Australia... Much easier then having to ship gifts from the US!

Tracey Keans - NSW's picture
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  Saved at Christmas

Hi guys,

Just wanted to let you know that I really appreciate the fantastic service you guys gave me with my order last December.

Stumbling across this site really saved me at Christmas with that impossible to buy for person, not to mention being heavily pregnant and not wanting to battle the crowds in the shopping centre!

Your customer service was fantastic, as well as your great communication with customers!

Thanks again.

Tracy

Caitlin Brown - VIC's picture
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  Reliable Service

Thank you for such prompt and reliable service.

My item came safely and really fast for this time of year!

These days, it is always a little worrying to use new websites, in case they turn out to be fake, however you guys were fantastic.

I just wanted to say a huge thanks to all your team, I will recommend you to others!!!

Thanks again and Merry Christmas

Caitlin

Amanda Grafham - WA's picture
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  Great Feedback

Great feedback to report on my last purchase from your site.

The item arrived at lightning speed and in good condition!

Cheers for your efficient service including the follow up!

Mark Poynter - QLD's picture
0
  Thank You

Hi Team

I have received the gift. Thanks so much for your assistance.

I will definitely use, and recommend your web-site in the future.

Regards

Mark

Roderick Morris - QLD's picture
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  Fantastic

Coolthings is fantastic, some businesses I know could learn a lot from you guys.

Roderick

Christina Strong - QLD's picture
0
  Last Minute Gift Ideas

Thanks for making last minute Christmas gifts so easy to find and choose from!

I was very impressed by your service and how quickly I got my items. I will definitely be browsing again!

Jan Whitney - NSW's picture
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  Happy Customer

Just letting you know that I am happy with your products and quick service.

Happy New Year to you all at Coolthings.

Regards, Jan.

Brian Woolard - QLD's picture
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  Cool Stuff

Hi,

Just wanted you to know that you have some cool stuff here alright! Wish I'd found the site ages ago, but I know it now for sure.

Regards,

Brian

Melony Cucka - NSW's picture
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  Quality Products

Thanks for the excellent service and quality products - They were a big hit at Christmas.

Your store is a great way to fill stockings with interesting gifts (sure beats socks), and it's always fun seeing the reactions and everyone having fun with their new toys!

Michelle Khoury - SA AUS's picture
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  Fabulous Service

Hi Peter,

I found your service to be fabulous.

The delivery was to me at an interstate address because I wanted to give the lights to a friend whilst I was visiting.

They arrived in good time and voila all were happy.

Take Care and I wish you a bumper year in Business but more importantly a healthy and happy one for you, your staff and loved ones.

Cheers

Michelle

David Cash QLD's picture
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  Very Pleased

I ordered a product on Christmas Eve and as promised, the item arrived 2 business days later. I was very pleased with the service and will be using this site again for sure.

Thanks for your great service.

Berge Sekzenian NSW's picture
0
  What Else?

My experience with Cool Things has been a very enjoyable one, indeed. Prompt, courteous service, reasonable pricing and good quality products; what else does one want?

Laura Warthog - AUS's picture
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  Prompt Delivery

Hi Peter,

I bought the sim card data saver for my dad and as we don't communicate very often I'm not sure how he liked it.

I just know I would like one!

I remember it arrived very promptly, which impressed me. So, thank you. I rarely shop online but I will check you site when I need to do so again.

Regards,

Laura

Karen Shrimpton SA's picture
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  Very Happy Customer

Hi,

I just wanted to let you know that your service pre-xmas was absolutely outstanding. I couldn't believe what I ordered the day before was delivered so promptly. Your email service on the processing status of the order was exemplary.

Well done to all the staff at the Coolthings team. Its really nice to see good service still exists (even online).

Kind Regards

Karen Shrimpton (A very Happy Customer)

Carolyn Parker VIC's picture
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  Automatic Express Upgrade

Wanted to say thank you for the automatic upgrade to express post with the purchase made for Christmas.

Even though I had made the order in time for the regular post (just) you kindly upgraded it so as to ensure delivery before the 25th.

On all accounts my nephew is having fun with his new present. It was a quick and easy Christmas present solution!

Thanks again for your thoughtfulness.

Phillip Faulkner UK's picture
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  Grateful

Goods were gratefully received on time for Christmas - thank you.

Cath Tavatgis QLD's picture
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  Be Back Soon

Thank you for the follow up. The car we bought my son was great and helped him over the disappointment of not getting a PSP.

Coolthings has been fabulous, and I have told many friends about your web site, which I was very glad to have discovered. I appreciated the order status and updates especially as we had left it so close to Christmas to order.

Thanks for the follow up, next big birthday is in May so I'll probably be back before then.

Kat Hand NSW's picture
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  I Love Your Site

I was very happy with your service and the products I received. The products arrived fairly quickly and in good condition. I love your site, it has lots of great gift ideas and is fairly easy to navigate. I will visit again and have recommended your site to many of my friends.</ br></ br> Thanks

Linda Sharp VIC's picture
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  Love your website

Thanks Peter Love your website and I'll tell my friends about it...very cool Linda Project Manager E.W Tipping Foundation

Lisa Taylor - NSW's picture
0
  your fantastic online store!

Hello! I am thrilled to have found your fantastic online store! Kindest regards Lisa Taylor

Christie McDonald - UK's picture
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  Problem Solved

Many thanks for your brill service!!

My sis recently moved over from UK to Vic and I was stuck for a gift. Search engine gave your name so I had a look. Within minutes I'd not only chosen and paid for the gift (which she was both thrilled and suprised with) but the option to send it direct to her home (for a reasonable p&p cost) was a 'HUGE' benefit to me.

I WILL be using the site again!!!

Amanda Jones - UK's picture
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  Just What I Need

I would like to say thank you for making it so easy to send a gift to my nephew in Australia. It can be very expensive sending anything direct from the UK, your site had just what I needed. They received the parcel quickly and in excellent condition.

Thanks again!