Friendly Responses
Date Posted:16 September 2008
Cool Gift Givers Community
Join now for cool community member only benefits.
Join now for cool community member only benefits.
Date Posted:16 September 2008
Please Note: Your CoolThings can be delayed if there is no-one available at the delivery address to sign for them, for best results please make sure someone is home or get your CoolThings delivered to a business address..
Tips for Getting Your CoolThings On Time:
- Choose a delivery address where someone will be available to receive the package and sign for it.
- If no-one is going to be at the address please give authority to leave the package using your order comments. (note: Authority to leave is at your own risk)
- Check your local Post office for any packages that may not have been delivered because no-one was home to sign for it.
- Delivery dates for orders applies to in stock items only, if something isn't in stock please refer to the ETA for estimated ship time.
**For speedy delivery in time for Christmas we recommend you select Express delivery. (hey its only a couple of bucks extra)
Join the CoolThings Australia community for insider coolness!
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We accept pretty much any payment type under the sun!
If you'd like to talk to a two-headed Tasmanian!
Headquarters: 31 THISTLE ST, STH LAUNCESTON, TAS,7249Logged in Cool Gift Giver Community members receive free via standard shipping on all Australian bound orders that contain products valued at over $99. Login here to get your Cool Gift Giver Community Benefits
For orders below $99 within Australia you have a choice of $9.95 for standard* (5 to 10 business days) or Express* for $14.95 (1 - 2 business days) - read on below for full details.
Special Note: If you're placing an order with items that are marked as pre-order then your entire order will be held until this item arrives. You can request for part shipment, you will simply need to cover the shipping cost.
Bulky Items: Items listed as Bulky are excluded from Free Shipping.
| AUSTRALIAN PARCELS | DELIVERY TIMES |
|---|---|
|
Free Shipping Within Australia
Any orders over $99 can be shipped free via our standard delivery service. Orders with ALL products in-stock will be dispatched same day if submitted before 12:00pm Monday - Friday. Orders with free shipping cannot be split. Free Shipping not applicable with orders using a coupon or voucher, or some larger items and bulk orders that have been given special pricing - as marked. |
5 - 10 Business Days |
|
Standard Delivery - $9.95
Any orders under $99 can be shipped via our standard delivery service for flatrate fee of $9.95 no matter how many items you buy. Orders with all products in-stock will be dispatched same day if submitted before 12:00pm Monday - Friday. |
5 - 10 Business Days |
|
Express Delivery - $14.95
Orders with all products in-stock will be dispatched same day if submitted before 12:00pm Monday - Friday. Some exclusions apply to QLD, WA & NT for flatrate express - in these cases you will be given an exact quote for the express that you can choose, based on the weight of your parcel. Please also note that if you are outside Perth in WA express can still take sometimes longer than 10 days in transit - this is beyond our control. There is no guarantee of overnight delivery with this service. |
1 - 2 Business Days |
Send in your order before 12:00pm Monday to Friday excluding public holidays and if all your goodies are in stock you'll find they will be on their way to you on the same day guaranteed or we’ll refund what you paid for delivery.
If you make an order over the weekend you'll have your cool things reserved and sent out on the following Monday excluding public holidays.
Special Note: If you're placing an order with items that are marked as pre-order then your entire order will be held until this item arrives. You can request for part shipment, you will simply need to cover the shipping cost.
You will love your experience & purchases at CoolThings Australia or we will pay for their return and you will receive your choice of full credit, refund or replacement.
We guarantee that your shopping experience will be seamless and stress free. At CoolThings Australia we believe 100% in helping YOU be the coolest gift giver. We believe your time is valuable and we guarantee you will never have to waste it by you having to following up and worrying about whether things are happening or not.
When you send your order in before 12:00 Noon Monday to Friday and all your products are in stock you’ll get your order dispatched on the same day or we’ll refund you TWICE the amount you paid for delivery. This of course excludes public holidays.
RETURNS PROCESS:
You’ll find there are absolutely no nasty forms to fill in whatsoever because forms are NOT cool at all. You simply email returns@coolthings.com.au within 90 days, include your order number and what product you wish to return and we’ll send you your returns information.
Once we receive your products back, you will receive a full store credit replacement or refund via your original payment method for the product you purchased within 7 days. Please note: replacement items will be sent via standard shipping.
All change of mind returns for items paid for by Afterpay or Zippay that you require a refund for can only be refunded via a store credit.
All returns due to change of mind are at the cost of the customer and are not able to be returned using our free reply paid service, refund will be for the product price only (excludes the original postage paid)
All returns must be returned via our reply paid service and must contain all original packaging; instruction sheets and be in original just out-of-the-box condition. Fragile products must be packaged in the same way that they were packaged to you; products returned and damaged by insufficient packaging will not be accepted for refund. (Imagine the freight company treating your package like a football)
So what’s Not Covered by the 90 Day Guarantee?
“90 day guarantee” excludes items that specifically mention that they are not covered; this may include large items that have been shipped direct from the manufacturer’s warehouse. You are still covered by the standard 12 month manufacturer’s warranty or in the unlikely event that the product is faulty on arrival.
“90 day guarantee” excludes products shipped out of Australia.
What about Faulty Products?
Products that are faulty on arrival can be exchanged or refunded with coolthings.com.au, within 90 days. All products, unless otherwise noted, are sold with the full warranty of the manufacturer. The warranty period and service varies from manufacturer to manufacturer. Faulty on arrival products that are returned for a refund are refunded the full purchase price including delivery costs.
Returns take approximately 7 days to process from the date of receipt of returned products (exceptions to this may occur from time to time). Unless otherwise specified, the benefits conferred by warranties set out herein are additional to all other conditions, warranties, guarantees, rights and remedies expressed or implied by the Trade Practices Act.
Order Cancellation
If you wish to cancel a confirmed order to CoolThings.com.au, please contact one of our friendly customer service staff immediately. At CoolThings Australia we process orders quickly, so please contact our customer service team as soon as possible if you want to make changes.
Return of Bulk Discounted Products:
Product sold at a bulk discount can only be returned if there is a manufacturer fault or they do not work as advertised. Change of mind returns will only be considered if products have been untouched. Returned product will be at the cost of the customer.
Custom Products:
Custom made to order product cannot be returned unless they are faulty.
CoolThings Australia is all about helping you be the coolest gift giver so we love to help out with extra cool things.
That's why we've made gift wrapping easy for you and you can get your order gift wrapped and a message included for FREE.
Deliver packages of coolness direct to your friends, family and workmates by popping a message in the checkout gift wrapping section and our gift wrapping experts will wrap and include your note with the package.
Be cool, have fun, be you.
Login or join here now for cooler prices on all products and receive special Cool Gift Giver Community only benefits.