Caring about your customers

Sent in by Leigh Jones - QLD AUS on 29 September 2004 

I have been purchasing things from e-bay for some time now but had neverpurchased anything from another online store, and I am amazed with your service.First of all my items came earlier than the 4-7 working days you quoted me, it camein 3 working days and considering the time of year, I really didn't expectthat. When I order stuff off e-bay I always write to the person to let them know thatI received my order and that I'm satisfied with it, and I went to do this with youguys, but thought oh no you don't care you are a big internet company. But when I got your follow-up email to check that everything had arrived and wasI happy with what I ordered I was just blown away. You guys really do seem to care about your customers, Merry Christmas, Leigh